• All product returns require approval from our customer service team within 45 days of receipt of product.
• Upon receipt of returned product we will refund the purchase amount.
• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
  • Any product not purchased from Otakupump.com
  • Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate
• Items that are damaged/defective upon arrival:
  • If you believe you have received a defective or incorrect merchandise (style or color), you must contact customer service within 45 days of receipt and provide a photo of the defect and/or incorrect product.
  • We DO NOT replace with a different product than what was originally ordered.
• We are unable to exchange any ordered product for a different product (style or color).