Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will contact you via email.

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Shipping Rates & Delivery Estimates

We currently ship only within the United States.

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (if available at checkout)

Delivery delays can occasionally occur due to carrier issues outside of our control.

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Shipment Confirmation & Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped. Tracking numbers typically become active within 24 hours.

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Shipping Restrictions

We do not ship internationally at this time. Orders placed with international shipping addresses will be canceled and refunded.

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Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

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Lost or Stolen Packages

Otaku Pump is not responsible for lost or stolen packages once marked as delivered by the carrier. If your tracking shows “delivered” but you have not received your package, please contact the carrier directly.

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Contact Us

If you have any questions about your shipment, please contact us at:
support@otakupump.com